Shipping

DELIVERY WITHIN AUSTRALIA

 Standard Delivery

$8 AUD

Free on orders over $200

2-5 Business Days

Express Delivery

$12 AUD

Free on orders over $200

1-2 Business Days

Express delivery is available between all capital cities
(except Darwin and in Perth CBD only) and some major centres.

 

DELIVERY TO NEW ZEALAND

 Standard Delivery

$15 AUD

Free on orders over $200

5-10 Business Days

 

 

DELIVERY TO USA

DHL Express

$30

5-8 Business Days

 

INTERNATIONAL DELIVERY

DHL Express

$30

5-8 Business Days

 

 

WHEN CAN I EXPECT MY PARCEL?

*The above delivery times should be used as a guide only as they are based on estimates  by Australia Post / Sendle / DHL. Due to circumstances beyond our control, it may take longer for your parcel to reach you during busy periods (such as Sale and Christmas time). These times commence from the date your order is dispatched.

We use Australia Post and Sendle for all deliveries within Australia. Orders are processed and dispatched within 48 hours of the order being placed (except weekends and public holidays). Any order placed on a weekend or public holiday will be processed the next business day. Delivery timeframes above will be in addition to processing times from the business. We will endeavour to have your items sent to you as per our delivery time frame. If there are any problems with your order, we will contact you as soon as possible.

To ensure the safe arrival of your purchase we require a signature as proof of delivery for all orders. If no one is available at the delivery address to accept the order, Australia Post will leave a calling card with details on how to collect your parcel. Sendle will send you an email notification and try again the next day

Please allow up to 3-5 business day for the successful delivery of your parcel, if over 5 days, please find your tracking number in your dispatched order email.

 

HOW DO I TRACK MY ORDER?

You will receive a 'DISPATCH' email containing your tracking number.

Please allow up to 24 hours before the tracking number is activated and assigned to your order. You can track the progress of your order here for Australia Post

You will then receive email notifications directly from the carrier updating you on the progress of your order.

 

WHAT FORMS OF DELIVERY DOES MsHEM ONLINE OFFER?

We offer standard and Express shipping in Australia and the carrier will aim to deliver between 1-5 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times.